Poor

I am extremely disappointed with the service I have received from Sanlam regarding my provident fund withdrawal claim.

My claim was submitted in June, and it has now been almost five months with no payout, no clear communication, and no satisfactory resolution. Throughout this process, I have sent numerous WhatsApp messages and emails requesting updates, only to be repeatedly told to "wait another 5 days." This has become a never-ending cycle with no accountability or meaningful progress.

It is unacceptable that a company can take contributions from clients without issue, yet when those same clients need access to their hard-earned money, they are met with delays, poor communication, and a lack of answers. The level of service I have received has been frustrating, stressful, and completely unprofessional.

At this point, I feel ignored and let down by Sanlam. I would not recommend their services based on my experience. Clients deserve transparency, timely feedback, and efficient processing of legitimate claims. Unfortunately, my experience has been the exact opposite.

I simply want my money and a clear explanation for these excessive delays. This situation is unacceptable and has caused unnecessary frustration over the past five months.