POOR

Sanlam Corporate, which serves as the Retirement Fund Administrator, has proven to be the most inadequate organization I have ever dealt with. I genuinely regret my involvement with this scheme, as they consistently fail to meet even the most basic requests. My troubles began when I attempted to claim my provident fund; the process was unusually drawn out, and I ultimately received only a partial payment. After three weeks, they issued an additional payment. At present, I have funds in a preserved account, and I was told that I would receive these upon retirement. I requested a transfer to my current provident fund, but I have yet to receive any communication from them. It has been over two months since I made this request, and the level of service I have experienced is completely unsatisfactory.