Poor

What pathetic service. I am holding in for more than 40 minutes. Phone early in the morning later in the day and after 4 and your agents are busy. I need documentation but if I go online no documents I can access. Surely your agents can't be all busy for hours. It is now 4 days trying to get hold of someone to assist. Emails aren't being answered. Not sure what I must do to get my documentation if it is not on the online app