LM
Lerato M
1 reviews | Active since Jul 2020
10 Jun 2021, 07:49
Pooooooor service
I have to always complain on Hello Peter before I can get assisted at Safrican, and I am getting tired of it... I have insured my immediate family and I am quite disappointed with the service I get there.. I have put in a claim on Monday but up until today I haven't heard from them. I even called yesterday to ask but was told they are busy with only one of the claims and mind you this is what has been happening when they were "fixing" my policies. I am sick and tired of this company honestly! We are burying my aunt on the 12th but up until this day, I haven't received any communication!!! ?
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Sanlam's replyOfficial
29 Jun 2021, 08:30 Good morning Lerato, Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We believe your query was resolved, and the outcome was communicated to you in writing on the 10th of June 2021. Should you have any further queries, kindly email us at ***. Kind Regards, Safrican Team
Sanlam's reply29 Jun 2021, 08:30
Official
Good morning Lerato, Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We believe your query was resolved, and the outcome was communicated to you in writing on the 10th of June 2021. Should you have any further queries, kindly email us at ***. Kind Regards, Safrican Team