DM
Delisile M
1 reviews | Active since Jul 2020
16 Mar 2021, 09:57
POOE SERVICE FOR THEIR EXISTING CUSTOMERS
When I opened the policy, I sent a call back form and they called me back within 15 minutes. Now I need to cancel it as I got a better quote with my bank, the dont answer my emails, i call them and am put on hold forever. I send call back requests no one is calling me back. This makes me wonder how much of a hustle would I have if wanted to claim. Poor service for their existing customers, they only help new customers.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
16 Mar 2021, 11:18Dear Delisile, thank you for letting us know about your concerns. We will arrange urgent assistance. Regards, Assupol Complaints Manager
Sanlam's reply16 Mar 2021, 11:18
Official
Dear Delisile, thank you for letting us know about your concerns. We will arrange urgent assistance. Regards, Assupol Complaints Manager
DM
Delisile M's updateReviewer Update
16 Mar 2021, 13:08Please cancel my policy and send me letter of cancellation ASAP. Policy number ASDIR***
DM
Delisile M's update16 Mar 2021, 13:08
Reviewer Update
Please cancel my policy and send me letter of cancellation ASAP. Policy number ASDIR***
Sanlam's replyOfficial
20 Oct 2021, 06:20Resolved
Sanlam's reply20 Oct 2021, 06:20
Official
Resolved