Policy with sanlam

Good day Am Thabo Matanga I have an policy with sanlam which I open 2022 in October in the policy I took out it was me, my mother, my father and late grandmother which she passed away in February 2023 and I then went to sanlam to put in a claim for my grandmother which I did sent the documents, my grandmother had to IDs which her death was written down on paper by home affairs it's not the same as the one that's been proved when someone passed away. I had a funeral cover at Oldmuturel too and submitted the same documents and I received my money instead what sanlam did was dudicted money every month since the day I opened the policy every month even after when my grandmother passed away they only stop dedicating when I called this year to they head office and ask why ant they paying my money of the claim I put in and why I still pay for someone that passed away 3years ago then they said they want the original death certificate which I told them the story and I did claim els where with the same death certificate. Am not happy with the way they doing things how is it that they dedicated money for someone that passed away 3years ago? But not been paying my claim money? All I want from them is to pay my claim money and all the money that they dedicated since the past away of my grandmother, I really hope I could be help here

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