Policy update

My mother had a policy with sanlam, when she past away and tried to claim I was told she was only a beneficiary and account payer she had opened the policy for myself and my children. I asked what process I would need to follow to continue with the policy and I was told one of the benefits is I would not have to pay for the policy until she would have been 65 which is this year. Everytime I have tried to contact sanlam to check if the policy is still okay, it's been a struggle, I would get response from an email requesting for details and then no further assistance, because this is the year I would start paying I'm again trying to get ahold of sanlam and my emails are going unanswered, calls are also not answered.