POLICY SOLD TO ME UNDER FALSE PRETENCES

I took up a policy with Assupol for my grandmother on the 13th April 2021. On the call, the guy I spoke to highlighted a few things including the fact that the policy WILL START ON THE DAY I RECEIVE MY POLICY SCHEDULE and if anything happens to my grandma before the6months waiting period is over, Assupol will allocate R5000 to assist with the funeral. He did not state due to natural or unnatural conditions.

My grandmother has passed on now and I made contact with Assupol. I got assisted by a consultant named LUMKA Mnguni, she insists that the policy is only 4months old and I keep telling her that because I received the policy schedule on the 16th of April, it means the policy is now 5 months old. I told her that upon inception of the policy, I was made to believe that by taking up the policy, I would receive R5000 when my grandmother died before the waiting period. She disputed this and said that applies for unnatural death only. I then asked her to pull out the call recording because I was told that all calls are recorded. So if we pull ourt the recording and find that indeed I was **** TOO / sold the policy under false pretences. Assupol will be liable. She refused to pull out the recording and insisted to explain that it would only apply under unnatural death.

Now I need Assupol to make contact and pull out the recording as well as explain why I was **** to for a Sale!

Also, I don’t understand why I need to submit documents for Assupol to cancel my policy when the company is not even offering me a cent towards my Grandmother’s funeral. I did not submit anything upon inception and Assupol will not require any documents to cancel the policy seeing that I will not receive anything. I was hoping to add more members to my policy but after this LYING and service. I am not happy at all with the company.

My number is ***. I will look forward to hearing from you soon.