ZCMM
Zilungile Carol Mygirl Memela
1 reviews | Active since Apr 2021
23 Sept 2022, 11:58
Policy sg ***1 paid the loss of income but for the other 1 they didn't pay.
I'm still not happy with Sanlam since they didn't pay me the loss of income for the second policy. This was for 2020 admission in hospital.
I would or wish them to pay me as they were paying me for the past years when I was hospitalized.
Helpful (0)
Replies (30)0
Replies (30)
Sanlam's replyOfficial
23 Sept 2022, 12:11Good day Zilungile
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply23 Sept 2022, 12:11
Official
Good day Zilungile
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor customer service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
23 Sept 2022, 13:08Thank you for your response
I forgot to also mention that you limited to 5 days instead of 22 days, for the past years you've been paying for the full days of admission and you never inform me of any changes in advance. So it came as a surprise.
I forgot to also mention that you limited to 5 days instead of 22 days, for the past years you've been paying for the full days of admission and you never inform me of any changes in advance. So it came as a surprise.
ZCMM
Zilungile Carol Mygirl Memela's update23 Sept 2022, 13:08
Reviewer Update
Thank you for your response
I forgot to also mention that you limited to 5 days instead of 22 days, for the past years you've been paying for the full days of admission and you never inform me of any changes in advance. So it came as a surprise.
I forgot to also mention that you limited to 5 days instead of 22 days, for the past years you've been paying for the full days of admission and you never inform me of any changes in advance. So it came as a surprise.
Sanlam's replyOfficial
23 Sept 2022, 14:05Good day Zilungile
A consultant has tried to contact you but your cellphone seems to be off. An email has been sent you. You can respond to the email with additional information.
Regards
Sanlam Client Care
A consultant has tried to contact you but your cellphone seems to be off. An email has been sent you. You can respond to the email with additional information.
Regards
Sanlam Client Care
Sanlam's reply23 Sept 2022, 14:05
Official
Good day Zilungile
A consultant has tried to contact you but your cellphone seems to be off. An email has been sent you. You can respond to the email with additional information.
Regards
Sanlam Client Care
A consultant has tried to contact you but your cellphone seems to be off. An email has been sent you. You can respond to the email with additional information.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
23 Sept 2022, 15:38Good day
My phone is on, it never been off, why she didn't try again? I don't even have network problems where I am.
My phone is on, it never been off, why she didn't try again? I don't even have network problems where I am.
ZCMM
Zilungile Carol Mygirl Memela's update23 Sept 2022, 15:38
Reviewer Update
Good day
My phone is on, it never been off, why she didn't try again? I don't even have network problems where I am.
My phone is on, it never been off, why she didn't try again? I don't even have network problems where I am.
Sanlam's replyOfficial
23 Sept 2022, 15:52Good day Zilungile
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply23 Sept 2022, 15:52
Official
Good day Zilungile
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
23 Sept 2022, 17:29Please pay what is due to me. I always or you always get your premiums on time so just pay me.
ZCMM
Zilungile Carol Mygirl Memela's update23 Sept 2022, 17:29
Reviewer Update
Please pay what is due to me. I always or you always get your premiums on time so just pay me.
Sanlam's replyOfficial
26 Sept 2022, 09:38Good day Zilungile
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply26 Sept 2022, 09:38
Official
Good day Zilungile
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
13 Oct 2022, 13:31Sanlam contacted me but it was useless because they said they will come back to me but they didn't.
I still need my money
I still need my money
ZCMM
Zilungile Carol Mygirl Memela's update13 Oct 2022, 13:31
Reviewer Update
Sanlam contacted me but it was useless because they said they will come back to me but they didn't.
I still need my money
I still need my money
Sanlam's replyOfficial
14 Oct 2022, 09:57Good morning Zilungile
We have followed up with Sanlam Sky and will revert back to you.
Regards
Sanlam Client Care
We have followed up with Sanlam Sky and will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2022, 09:57
Official
Good morning Zilungile
We have followed up with Sanlam Sky and will revert back to you.
Regards
Sanlam Client Care
We have followed up with Sanlam Sky and will revert back to you.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
14 Oct 2022, 10:07Good morning
I'll be waiting for a payment...
Thank you
I'll be waiting for a payment...
Thank you
ZCMM
Zilungile Carol Mygirl Memela's update14 Oct 2022, 10:07
Reviewer Update
Good morning
I'll be waiting for a payment...
Thank you
I'll be waiting for a payment...
Thank you
Sanlam's replyOfficial
14 Oct 2022, 10:29Hello Zilungile
We will revert back to you.
Regards
Sanlam Client Care
We will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2022, 10:29
Official
Hello Zilungile
We will revert back to you.
Regards
Sanlam Client Care
We will revert back to you.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
14 Oct 2022, 12:23Hi
I'm still waiting...
I'm still waiting...
ZCMM
Zilungile Carol Mygirl Memela's update14 Oct 2022, 12:23
Reviewer Update
Hi
I'm still waiting...
I'm still waiting...
Sanlam's replyOfficial
14 Oct 2022, 12:59Hello Zilungile
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2022, 12:59
Official
Hello Zilungile
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
15 Oct 2022, 04:22Good morning
It was useless because they said they'll call me on Monday...
It was useless because they said they'll call me on Monday...
ZCMM
Zilungile Carol Mygirl Memela's update15 Oct 2022, 04:22
Reviewer Update
Good morning
It was useless because they said they'll call me on Monday...
It was useless because they said they'll call me on Monday...
Sanlam's replyOfficial
17 Oct 2022, 09:23Good day Zilungile
They will then be in touch with you today.
Regards
Sanlam Client DDare
They will then be in touch with you today.
Regards
Sanlam Client DDare
Sanlam's reply17 Oct 2022, 09:23
Official
Good day Zilungile
They will then be in touch with you today.
Regards
Sanlam Client DDare
They will then be in touch with you today.
Regards
Sanlam Client DDare
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
18 Oct 2022, 12:20Hi
Sanlam promised to call me yesterday but they didn't, empty promises...
Sanlam promised to call me yesterday but they didn't, empty promises...
ZCMM
Zilungile Carol Mygirl Memela's update18 Oct 2022, 12:20
Reviewer Update
Hi
Sanlam promised to call me yesterday but they didn't, empty promises...
Sanlam promised to call me yesterday but they didn't, empty promises...
Sanlam's replyOfficial
18 Oct 2022, 13:22Good day Zilungile
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2022, 13:22
Official
Good day Zilungile
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
We are following up with Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Oct 2022, 14:04We have received feedback that a consultant tried to call you. They have sent you an email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2022, 14:04
Official
We have received feedback that a consultant tried to call you. They have sent you an email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
19 Oct 2022, 08:24Good morning
Yes I've received the email, which was useless because you keep on saying the same thing, you said the other policy doesn't pay loss of income because it's chronic, but you've been paying me for the past years! You didn't pay for full days...you said it limited to 5 days because it's chronic, it was chronic from 2011 and you've been paying for the past years, so pay me.
Yes I've received the email, which was useless because you keep on saying the same thing, you said the other policy doesn't pay loss of income because it's chronic, but you've been paying me for the past years! You didn't pay for full days...you said it limited to 5 days because it's chronic, it was chronic from 2011 and you've been paying for the past years, so pay me.
ZCMM
Zilungile Carol Mygirl Memela's update19 Oct 2022, 08:24
Reviewer Update
Good morning
Yes I've received the email, which was useless because you keep on saying the same thing, you said the other policy doesn't pay loss of income because it's chronic, but you've been paying me for the past years! You didn't pay for full days...you said it limited to 5 days because it's chronic, it was chronic from 2011 and you've been paying for the past years, so pay me.
Yes I've received the email, which was useless because you keep on saying the same thing, you said the other policy doesn't pay loss of income because it's chronic, but you've been paying me for the past years! You didn't pay for full days...you said it limited to 5 days because it's chronic, it was chronic from 2011 and you've been paying for the past years, so pay me.
Sanlam's replyOfficial
19 Oct 2022, 11:05Good day Zilungile
Please respond to the email that was sent to you. Alternatively please provide a convenient time for them to call you.
Regards
Sanlam Client Care
Please respond to the email that was sent to you. Alternatively please provide a convenient time for them to call you.
Regards
Sanlam Client Care
Sanlam's reply19 Oct 2022, 11:05
Official
Good day Zilungile
Please respond to the email that was sent to you. Alternatively please provide a convenient time for them to call you.
Regards
Sanlam Client Care
Please respond to the email that was sent to you. Alternatively please provide a convenient time for them to call you.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
19 Oct 2022, 15:13Good afternoon
You may call me anytime.
Thank you
You may call me anytime.
Thank you
ZCMM
Zilungile Carol Mygirl Memela's update19 Oct 2022, 15:13
Reviewer Update
Good afternoon
You may call me anytime.
Thank you
You may call me anytime.
Thank you
Sanlam's replyOfficial
19 Oct 2022, 16:40Good afternoon Zilungile
Please be so kind as to respond to the email that was sent to you.
Regards
Sanlam Client Care
Please be so kind as to respond to the email that was sent to you.
Regards
Sanlam Client Care
Sanlam's reply19 Oct 2022, 16:40
Official
Good afternoon Zilungile
Please be so kind as to respond to the email that was sent to you.
Regards
Sanlam Client Care
Please be so kind as to respond to the email that was sent to you.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
19 Oct 2022, 19:59Good evening
Where was your kindness when you short paid me?
"On policy SG***0 the terms state that we will not pay loss of income when a claim is limited to chronic" This chronic started in 2011 and you've been paying for the past years without limitations and you were paying for the loss of income without any problems, so please pay as you used to pay me.
Thank you
Zilungile Memela
Where was your kindness when you short paid me?
"On policy SG***0 the terms state that we will not pay loss of income when a claim is limited to chronic" This chronic started in 2011 and you've been paying for the past years without limitations and you were paying for the loss of income without any problems, so please pay as you used to pay me.
Thank you
Zilungile Memela
ZCMM
Zilungile Carol Mygirl Memela's update19 Oct 2022, 19:59
Reviewer Update
Good evening
Where was your kindness when you short paid me?
"On policy SG***0 the terms state that we will not pay loss of income when a claim is limited to chronic" This chronic started in 2011 and you've been paying for the past years without limitations and you were paying for the loss of income without any problems, so please pay as you used to pay me.
Thank you
Zilungile Memela
Where was your kindness when you short paid me?
"On policy SG***0 the terms state that we will not pay loss of income when a claim is limited to chronic" This chronic started in 2011 and you've been paying for the past years without limitations and you were paying for the loss of income without any problems, so please pay as you used to pay me.
Thank you
Zilungile Memela
Sanlam's replyOfficial
20 Oct 2022, 09:36Good day Zilungile
Have you responded to the email that was sent to you?
Regards
Sanlam Client Care
Have you responded to the email that was sent to you?
Regards
Sanlam Client Care
Sanlam's reply20 Oct 2022, 09:36
Official
Good day Zilungile
Have you responded to the email that was sent to you?
Regards
Sanlam Client Care
Have you responded to the email that was sent to you?
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
20 Oct 2022, 09:51Good day
Yes I did, please pay me.
Yes I did, please pay me.
ZCMM
Zilungile Carol Mygirl Memela's update20 Oct 2022, 09:51
Reviewer Update
Good day
Yes I did, please pay me.
Yes I did, please pay me.
Sanlam's replyOfficial
20 Oct 2022, 13:37We have received confirmation that your complaint was also handled by the Ombudsman. You have have also been provided with feedback via that channel.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply20 Oct 2022, 13:37
Official
We have received confirmation that your complaint was also handled by the Ombudsman. You have have also been provided with feedback via that channel.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
20 Oct 2022, 17:22Your feedback was that you don't pay for the loss of income for the second policy...
My concern is...you've been paying me for the past years so pay me now...you didn't limit the days for the past years so pay full days.
My concern is...you've been paying me for the past years so pay me now...you didn't limit the days for the past years so pay full days.
ZCMM
Zilungile Carol Mygirl Memela's update20 Oct 2022, 17:22
Reviewer Update
Your feedback was that you don't pay for the loss of income for the second policy...
My concern is...you've been paying me for the past years so pay me now...you didn't limit the days for the past years so pay full days.
My concern is...you've been paying me for the past years so pay me now...you didn't limit the days for the past years so pay full days.
Sanlam's replyOfficial
21 Oct 2022, 10:39Good day Zilungile
You will need to correspond with Sanlam SKY directly. Alternatively you need to respond to the Ombudsman who would have given you a timeframe to object to the feedback.
Regards
Sanlam Client Care
You will need to correspond with Sanlam SKY directly. Alternatively you need to respond to the Ombudsman who would have given you a timeframe to object to the feedback.
Regards
Sanlam Client Care
Sanlam's reply21 Oct 2022, 10:39
Official
Good day Zilungile
You will need to correspond with Sanlam SKY directly. Alternatively you need to respond to the Ombudsman who would have given you a timeframe to object to the feedback.
Regards
Sanlam Client Care
You will need to correspond with Sanlam SKY directly. Alternatively you need to respond to the Ombudsman who would have given you a timeframe to object to the feedback.
Regards
Sanlam Client Care
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
22 Oct 2022, 12:31Good day
Why you don't reply to my email?
You running away from paying me...please pay me.
Why you don't reply to my email?
You running away from paying me...please pay me.
ZCMM
Zilungile Carol Mygirl Memela's update22 Oct 2022, 12:31
Reviewer Update
Good day
Why you don't reply to my email?
You running away from paying me...please pay me.
Why you don't reply to my email?
You running away from paying me...please pay me.
Sanlam's replyOfficial
24 Oct 2022, 10:41Good day
We are not able to assist you on this platform further. Please revert to the feedback provided by the Ombudsman. If you lodged a complaint via the Ombudsman you need to correspond with them.
Regards
Sanlam Client Care
We are not able to assist you on this platform further. Please revert to the feedback provided by the Ombudsman. If you lodged a complaint via the Ombudsman you need to correspond with them.
Regards
Sanlam Client Care
Sanlam's reply24 Oct 2022, 10:41
Official
Good day
We are not able to assist you on this platform further. Please revert to the feedback provided by the Ombudsman. If you lodged a complaint via the Ombudsman you need to correspond with them.
Regards
Sanlam Client Care
We are not able to assist you on this platform further. Please revert to the feedback provided by the Ombudsman. If you lodged a complaint via the Ombudsman you need to correspond with them.
Regards
Sanlam Client Care