Policy **** & Personal Loan that I did not apply for!!!

Item: Sanlam
Rating: 1
Author: Bongisa N

On the 31st of Oct Sanlam SKY deducted money on my account without my permission. Apparently I app**** for a funeral cover. I don't even know these people that are covered on this policy . I managed to dispute one of the debit orders SKYSP ********** 3 and recover some of the money. But there is still an outstanding amount of R274.00 Ref SANLAM SKYSP ********** 1. I was told to fill in a form to cancel this policy and send through my certified ID and affidavit....but I don't trust anyone anymore. I want to cancel these policies NOW!!! PLUS I just got a letter from Sanlam saying that I recently app**** for a R200 000 Personal Loan!!....THIS IS A LIE once again. I did not apply for a loan. Cancel that damn loan now!!! Your security system sucks!

Helpful (0)

Replies (7)

Sanlam's replyOfficial

04 Nov 2018, 21:42

Good evening

We acknowledge receipt of your complaint and will arrange for investigation in the morning.

Kind regards

Client relations

Sanlam's reply04 Nov 2018, 21:42

Official

Good evening

We acknowledge receipt of your complaint and will arrange for investigation in the morning.

Kind regards

Client relations

Sanlam's replyOfficial

05 Nov 2018, 12:15

Dear Bongisa

We have been informed that a consultant made contact with you and provided you the procedure you need to follow .

Regards,

Client Relations

Sanlam's reply05 Nov 2018, 12:15

Official

Dear Bongisa

We have been informed that a consultant made contact with you and provided you the procedure you need to follow .

Regards,

Client Relations

Bongisa N's updateReviewer Update

08 Nov 2018, 13:26

On the 6th on November 2018 I did senf through my cancellation form and other documents that were requested including a proof of deduction to Andre & a consultant....I have not recieved a feedback to confirm that the policy was cancelled or my money.

Bongisa N's update08 Nov 2018, 13:26

Reviewer Update

Sanlam's replyOfficial

08 Nov 2018, 13:47

Good day Bongisa

We acknowledge receipt of your post and will refer it to our Sanlam Sky for further attention.

Regards,
Client Relations

Sanlam's reply08 Nov 2018, 13:47

Official

Good day Bongisa

We acknowledge receipt of your post and will refer it to our Sanlam Sky for further attention.

Regards,
Client Relations

Sanlam's replyOfficial

09 Nov 2018, 09:52

Good day Bongisa

We have been informed that Rudi from our Sanlam Sky department made contact with you yesterday . He will arrange for your request to be actioned further.

Kind Regards,
Client Relations

Sanlam's reply09 Nov 2018, 09:52

Official

Bongisa N's updateReviewer Update

13 Nov 2018, 15:30

Rudi has been so helpful to make sure that those two policies were cancelled asap. I got my money back via my bank. Andre from Forensics sent me an sms informing me that my allegations are currently under investigation.

Bongisa N's update13 Nov 2018, 15:30

Reviewer Update

Sanlam's replyOfficial

13 Nov 2018, 15:53

Thank you for the positive feedback. We will convey the message to Rudi.

Kind Regards,
Client Relations

Sanlam's reply13 Nov 2018, 15:53

Official

Thank you for the positive feedback. We will convey the message to Rudi.

Kind Regards,
Client Relations