TN
Tshepiso N
1 reviews | Active since Jun 2022
04 Jul 2023, 17:01
Policy reviewed without no correspondence
Apparently my premium increased 1January 2023 i was never informed never received an e mail nor communication from them. My account is apparently with the Collections department but i have not received a single call from Safrican. Only heard today when i called just to know what going on as I'm not receiving any communication from them. Agent told me they have an 083-cell number listed while I've been using a 079 number all my life. Agent advised I'm behind with my payments i have" missed 2 months' payments", yet no communication from them. This is the 2nd time I'm having trouble with my policy. Due to NO COMMUNICATION. Francis was assisting me didn't offer to check anything just said "I DONT KNOW."
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
05 Jul 2023, 12:43 Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's reply05 Jul 2023, 12:43
Official
Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department