DM
Doctor M
1 reviews | Active since Jan 2020
22 Jan 2020, 15:44
Policy openned *****ly
An agent of assupol opened *****ly a policy under my name forged my signature. They have been deducting R449 from my pay slip since October 2019. I went to they offices in vereeniging on 17.12.2019 was told the matter will be resolved in 3-4 weeks. To my supprise I received an sms on the 17-01-2020 to say they legal department just received my complain and will investigate. I also noticed another payment of R449 that will be coming off my salary for January. My I please get my money back. I dont even know those people on that policy *****ly openned under my name
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Replies (3)
Sanlam's replyOfficial
22 Jan 2020, 16:08Good day Doctor,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.We are really sorry that you feel our service has not been up to standard.Your complaint reference number is 20772. Our further communication with you will be by direct e-mail or phone.For your convenience, please note our dedicated complaint channels: *** / ***.Proudly serving.Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.We are really sorry that you feel our service has not been up to standard.Your complaint reference number is 20772. Our further communication with you will be by direct e-mail or phone.For your convenience, please note our dedicated complaint channels: *** / ***.Proudly serving.Assupol Complaints Team
Sanlam's reply22 Jan 2020, 16:08
Official
Good day Doctor,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.We are really sorry that you feel our service has not been up to standard.Your complaint reference number is 20772. Our further communication with you will be by direct e-mail or phone.For your convenience, please note our dedicated complaint channels: *** / ***.Proudly serving.Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.We are really sorry that you feel our service has not been up to standard.Your complaint reference number is 20772. Our further communication with you will be by direct e-mail or phone.For your convenience, please note our dedicated complaint channels: *** / ***.Proudly serving.Assupol Complaints Team
DM
Doctor M's updateReviewer Update
22 Jan 2020, 17:09Why am I getting a response for Mr KP Makhoba. May you please respond with information relevant to me and not to someone else. This is very unprofessional.My complain is C***
DM
Doctor M's update22 Jan 2020, 17:09
Reviewer Update
Why am I getting a response for Mr KP Makhoba. May you please respond with information relevant to me and not to someone else. This is very unprofessional.My complain is C***
Sanlam's replyOfficial
20 Oct 2021, 06:21Resolved
Sanlam's reply20 Oct 2021, 06:21
Official
Resolved