Policy of lies and deceit.

I had called in to cancel my policy with Sanlam before it was active because a representative of Sanlam **** to me and said the cover does cover a person's of a country outside south Africa,after doing my own research days later before the policy was active I found that it was actually a lie I then called in only to get attended after 48mins and was told it has been cancelled then on the 27th of September my account was debited by them at 3am and on the policy it was to debit on the 29th ,called in demanding my money back till this day they keep on saying they will get back to and nothing I'm the one who keeps on calling and sending emails and still nothing.