Policy number : ***X2

I have had this policy since 01/04/2012 and this is my second claim in more than 6 years. Last year I had a claim against this policy and also had to log a HelloPeter complaint to get Sanlam to give me a satisfactory result.

I had an operation on 2018/08/15 and was booked off until 2018/10/01. All reports and documentation requested by Sanlam at the time was submitted by my broker to Sanlam on 2018/08/24. This policy has a pay-out option after 7 days, but Sanlam keeps on delaying feedback regarding a decision on this claim. On the 18th of September they requested my September payslip which was given to them and feedback was promised by Sanlam on 2018/09/21 (almost a month after the initial documents was submitted). On the 21st, Sanlam’s feedback was that they have not made a decision, due to month end activities. Untill now, no decision has been made and absolutely NO communication from Sanlam.

This type of service from Sanlam is unacceptable. I have 12% of my salary invested in other Sanlam products as well, but which this type of service, I am seriously considering my decision to invest with Sanlam.

If a favourable written decision is not reached within the next 48 hours, my next steps will be to log a formal compliant with the insurance ombudsman.