Policy number ***X2

Policy number ***X2 refers. I phoned Sanlam on 2024/02/09 to enquiry when my premiums for my Nov - Jan claim will be refunded. Ricardo told me that the premiums will be paid back on 2024/02/13. This afternoon when speaking to Michael, I was told that the premiums are in a pool and that he cannot tell me when it will be paid back. Michael's manager (who assisted him 3 minutes ago) was not "available" to take my call when Michael tried to transfer me to him. Just when I thought Sanlam had upped their claims game, the ball was dropped AGAIN.