POLICY NOT PAID OUT / EMPTY PROMISES

18 months ago I went for an ear operation, due to a disease in the ear that has caused deafness. I have completed and submitted ALL DOCUMENTATION as well as the Doctor, hearing tests have been done you name it that was asked but STILL THE POLICY HAS NOT BEEN PAID OUT!! I have had to go for ANOTHER operation on the same ear this year again and not only that my right ear has started which I have been told I need to have an operation on that as well. Every month Sanlam is quick to debit my account for this policy but they are so pathetic when it comes to paying out. I have phoned numerous times and all I get told is "We will call you back" and GUESS WHAT I never get the call back I have to phone. It is so frightening I have a life insurance policy with Sanlam as well and if this is the kind of service one gets from a dreaded illness policy I shudder to think what kind of service my family would get if something happened to me.

I expect this to be sorted out immediately and no "we will get back to you" nonsense I have had enough - my next place to complain is the Consumer protection board, cant take my money and not pay out when I have done everything I have been told to do by you!!!