policy no ***8 legacy benefit fund

I made a special request for clothes for my daughter on 6/05/2025 and i make a follow up today 19/05/2025 to check its being processed or someone is working on it the told me that nobody is working on it it was received as an enquiry. funny enough the forms for the claims are there and the so called enquiry is nit been attended to, this is a repetition of the same problem i had last year and went through this same process.