NN
Nhlonipho N
1 reviews | Active since Feb 2021
18 Dec 2023, 00:19
Policy in false errears
I received an sms stating my policy is in errears, please tell me which month(s) did i miss to make payment(s) ? I went through all my payslip since last year May when i took the cover and i cannot find a single month from june 2022 where i have missed any payment(s). Yet i am told i need to pay an amount over R 1800 a what a joke!
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
18 Dec 2023, 08:01Good day Nhlonipho
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply18 Dec 2023, 08:01
Official
Good day Nhlonipho
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Dec 2023, 13:24This is to confirm that Sanlam SKY has acknowledged your complaint via email and will be assisting you further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply18 Dec 2023, 13:24
Official
This is to confirm that Sanlam SKY has acknowledged your complaint via email and will be assisting you further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
NN
Nhlonipho N's updateReviewer Update
20 Dec 2023, 10:14I believe 48 hours has elapsed, why is it taking longer because it should be simple, tell me which months i missed payments that have resulted in this over R 1800 i am told i owe you.
NN
Nhlonipho N's update20 Dec 2023, 10:14
Reviewer Update
I believe 48 hours has elapsed, why is it taking longer because it should be simple, tell me which months i missed payments that have resulted in this over R 1800 i am told i owe you.
Sanlam's replyOfficial
20 Dec 2023, 10:37Good day Nhlonipho
Please respond to the email sent you by Sanlam SKY as the complaint is being addressed by them.
Regards
Sanlam Client Care
Please respond to the email sent you by Sanlam SKY as the complaint is being addressed by them.
Regards
Sanlam Client Care
Sanlam's reply20 Dec 2023, 10:37
Official
Good day Nhlonipho
Please respond to the email sent you by Sanlam SKY as the complaint is being addressed by them.
Regards
Sanlam Client Care
Please respond to the email sent you by Sanlam SKY as the complaint is being addressed by them.
Regards
Sanlam Client Care