Policy Drama

i get an e-mail from SANLAM stating that i have not paid my premiums in Dec, the mail was sent in March-being concerned as i knew that i had money in my account i request for a statement of all my payments before making a payment. On the 10th i went to ABSA to make a deposit, sent the deposit slip on that day, madea follow up on the 14th and was told it has been sent to the relevant department to update, on Monday a recieve a notification that i have been debited twice by SANLAM. i've sent an e-mail to query this and to date i still have not recived any feedback. i have dealt with Nonhlanhla Zwane, Nomsa Ndaba and Marcia Chen throughout and i can tell you i honestly feel this people shouldnt be in client care particularly Nomsa and Nonhlanhla, this too dont listen or never read carefully what the customer says..too quick to respond without proper understanding ofthe query