Policy

I have bad experience with sanlam. I received an email from them advices that my funeral cover has lapse. I respond on an email I asked how can you says my policy has lapse while the money is being debited. I did not receive any respond from them. I did sent second request still no response. I did pay airtime my self and call them my call was answered by the guy named Marcus who give all attitude without answering my questions regarding the policy. Sanlam keeps on debited bat i have email that policy has lapse