Policy complaint

To whom it may concern

RE: COMPLAINT ABOUT THE LAPSED POLICIES, REFERENCE NUMBERS, SG***8, SG***3

This serves as a complaint about the above mentioned policies, it is said that were lapsed in January 2020 due to insufficient funds in my bank account. I have 12 months bank statement as proof that since I retired there was always sufficient funds on my account. Till to date, there was never insufficient funds on my capitec account. I was not aware of that up until I visited the King Williams Town branch for application of part withdrawal and cashback and I also requested a printout to verify my policies. It is when I noticed that my husband Siphiwo Morris Qeqe, my daughter Sisanda Qeqe and my son Mongezi Kote are no longer insured.

When I enquire about that MR Xavier Stewart said that these policies have lapsed because there were insufficient funds in my bank account, yet there were enough funds. I kindly request assistance regarding this matter as I would like to be refunded all my premiums which I contributed to Sanlam as from the start date until the date the company decided to stop to debit these premiums.

Or, Sanlam to cover all the missed premiums and re-instate my policies. I will not take out a new policy as fault is on their end.

I have the form I filled which is proof that I gave mandate for premiums to be debited from my capitec bank account with the sanlam stamp.

Hoping that this letter will be dealt with utmost will be considered.

Yours sincerely Linda Gladys Qeqe ***