Policy claim

My brother had a funeral policy with channel life, but unfortunately he passed away on 2008 and that time his beneficiary was his and she was 5yrs old, we couldn't get the money at that, they told us the money will go to trust fund until she was 18yrs old. We waited until she was 20yrs old and responsible.

We called channel life and explain the story which was last year, they give us the claim forms via email and the required documents, we did everything and send it back to them and called them if they did find the document, the consultant who answered the phone told me they'll find it and work with the claim, but unfortunately it didn't work that away. Until I get tired with them and ask for your help.

Regard Dineo Makgotlho ***