LR
LOURENS R
1 reviews | Active since Oct 2019
30 Oct 2019, 13:23
Policy claim
My grandfather passed away 22nd of March 2019 and had a policy of which my grandmother was nominated as the beneficiary. Up to date, we have done everything Sanlam has asked us to do but they have not paid out the claim to my grandmother. They tell us they want a letter of executorship but the funds from my grandmother has nothing to do with the estate as she was the nominated beneficiary and not the estate. There is no life cover or any additional funds and she is relying on this funds to keep her going but we are not being helped.
They have no empathy and no sense of urgency.
ID nr of Policy holder: *** Plan nr: ***x0
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
30 Oct 2019, 13:54Good day, Lourens
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you.
Kind regards,
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you.
Kind regards,
Client Relations
Sanlam's reply30 Oct 2019, 13:54
Official
Good day, Lourens
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you.
Kind regards,
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you.
Kind regards,
Client Relations
Sanlam's replyOfficial
31 Oct 2019, 13:41Good day, Lourens
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
Sanlam's reply31 Oct 2019, 13:41
Official
Good day, Lourens
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations