TB
Thandwa B
1 reviews | Active since Apr 2012
06 Mar 2019, 12:35
Policy changes not executed since 2017
Policy changes requested by myself on my policy have not been done since my request in 2017. The changes would have resulted in lower premiums but this was not done. My policy number is SG ********** 8, when I pose questions about this and send a new form, I again am sent in circles with no replies with automated email responses that do not answer my questions.
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
06 Mar 2019, 13:13Dear Thandwa
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client Relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client Relations
Best regards,
Sanlam's reply06 Mar 2019, 13:13
Official
Dear Thandwa
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client Relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Kind Regards,
Client Relations
Best regards,
TB
Thandwa B's updateReviewer Update
08 Mar 2019, 12:52Good day,
The problem is not that Sanlam does not reply. The issue by when will my request be executed?
Regards,
TB
Thandwa B's update08 Mar 2019, 12:52
Reviewer Update
Good day,
The problem is not that Sanlam does not reply. The issue by when will my request be executed?
Regards,
Sanlam's replyOfficial
08 Mar 2019, 13:11Dear Thandwa
This is unfortunate to hear, we will follow up with the relevant department.
Kind Regards,
Client Relations
This is unfortunate to hear, we will follow up with the relevant department.
Kind Regards,
Client Relations
Best regards,
Sanlam's reply08 Mar 2019, 13:11
Official
Dear Thandwa
This is unfortunate to hear, we will follow up with the relevant department.
Kind Regards,
Client Relations
This is unfortunate to hear, we will follow up with the relevant department.
Kind Regards,
Client Relations
Best regards,
Sanlam's replyOfficial
12 Mar 2019, 10:59Dear Thandwa
We have been informed that a consultant made contact with you and is still busy attending to this matter.
Regards,
Client Relations
We have been informed that a consultant made contact with you and is still busy attending to this matter.
Regards,
Client Relations
Best regards,
Sanlam's reply12 Mar 2019, 10:59
Official
Dear Thandwa
We have been informed that a consultant made contact with you and is still busy attending to this matter.
Regards,
Client Relations
We have been informed that a consultant made contact with you and is still busy attending to this matter.
Regards,
Client Relations
Best regards,
TB
Thandwa B's updateReviewer Update
01 Apr 2019, 10:43Good day,
To date more than 5 consultants have been called by me using the call centre number on my policy but my policy is still not corrected. This is really horrific service. I request to stop payments until you get this sorted.
Regards,
TB
Thandwa B's update01 Apr 2019, 10:43
Reviewer Update
Good day,
To date more than 5 consultants have been called by me using the call centre number on my policy but my policy is still not corrected. This is really horrific service. I request to stop payments until you get this sorted.
Regards,
Sanlam's replyOfficial
01 Apr 2019, 11:18Dear Thandwa
We acknowledge receipt of your post and will refer it to our Sanlam Sky department to contact you.
Regards,
Client relations
We acknowledge receipt of your post and will refer it to our Sanlam Sky department to contact you.
Regards,
Client relations
Best regards,
Sanlam's reply01 Apr 2019, 11:18
Official
Dear Thandwa
We acknowledge receipt of your post and will refer it to our Sanlam Sky department to contact you.
Regards,
Client relations
We acknowledge receipt of your post and will refer it to our Sanlam Sky department to contact you.
Regards,
Client relations
Best regards,
TB
Thandwa B's updateReviewer Update
01 Apr 2019, 11:31Good day, you have not rep**** to my request to stop payment. I have overpayed for the past 17 months. Please reply. Regards,
TB
Thandwa B's update01 Apr 2019, 11:31
Reviewer Update
Good day, you have not rep**** to my request to stop payment. I have overpayed for the past 17 months. Please reply. Regards,
Sanlam's replyOfficial
01 Apr 2019, 11:48Good day Thandwa
We will refer your post to Sanlam Sky to respond to.
Regards,
Client Relations
We will refer your post to Sanlam Sky to respond to.
Regards,
Client Relations
Best regards,
Sanlam's reply01 Apr 2019, 11:48
Official
Good day Thandwa
We will refer your post to Sanlam Sky to respond to.
Regards,
Client Relations
We will refer your post to Sanlam Sky to respond to.
Regards,
Client Relations
Best regards,
Sanlam's replyOfficial
05 Apr 2019, 09:45Good day Thandwa
Ms Tshabalala from our Sanlam Sky department confirmed that she is in contact with you and is attending to this matter.
Regards,
Client Relations
Ms Tshabalala from our Sanlam Sky department confirmed that she is in contact with you and is attending to this matter.
Regards,
Client Relations
Best regards,
Sanlam's reply05 Apr 2019, 09:45
Official
Good day Thandwa
Ms Tshabalala from our Sanlam Sky department confirmed that she is in contact with you and is attending to this matter.
Regards,
Client Relations
Ms Tshabalala from our Sanlam Sky department confirmed that she is in contact with you and is attending to this matter.
Regards,
Client Relations
Best regards,
TB
Thandwa B's updateReviewer Update
26 Feb 2021, 08:53Ms Tshabalala sorted the issue. Thank you
TB
Thandwa B's update26 Feb 2021, 08:53
Reviewer Update
Ms Tshabalala sorted the issue. Thank you
Sanlam's replyOfficial
26 Feb 2021, 11:25Dear Thandwa
We refer to your message and noted it has been sorted.
Kind regards
Client Relations
We refer to your message and noted it has been sorted.
Kind regards
Client Relations
Best regards,
Sanlam's reply26 Feb 2021, 11:25
Official
Dear Thandwa
We refer to your message and noted it has been sorted.
Kind regards
Client Relations
We refer to your message and noted it has been sorted.
Kind regards
Client Relations
Best regards,