Policy cancelled with no notification.
I took out a gap cover last year for my parents with Sanlam. I received a confirmation and welcome letter from Sanlam with the policy number : ********** . I have since been notified that the policy was cancelled because there was a 0 added to the end of my mother's account number with Nedbank. There was no notification from Sanlam that there was a problem and all this time they assumed they had gap cover as per the letter.
Good day Brandon,
Thank you for bringing this matter to our attention. We will refer your review to the relevant department that will be in contact with you soon.
Kind regards
Client Relations
Good day Brandon,
Thank you for bringing this matter to our attention. We will refer your review to the relevant department that will be in contact with you soon.
Kind regards
Client Relations
Good day
We have been informed that an email was sent to you regarding the options available to you. The relevant department is waiting on your response.
Regards,
Client Relations
Good day
We have been informed that an email was sent to you regarding the options available to you. The relevant department is waiting on your response.
Regards,
Client Relations