LM
Lucky M
1 reviews | Active since Jun 2019
01 Aug 2023, 14:37
Policy cancellation
I HAVE REQUESTED TO CANCEL MY POLICY BUT STILL DIDNT GET ANY RESPONSE FROM ASSUPOL TO DATE,POOR SERVICE
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
01 Aug 2023, 14:59Good day, thank you for your review. We confirm that policy number AL*** was cancelled on 26 July 2023. Please send us a recent, clear copy of your bank statement and ID document to us at *** to arrange a refund. If another premium is deducted end of August, it will also be refunded at the end of August. We may not have been time to cancel the policy to prevent your pay office from deducting a last premium. Please let us know if the August premium deducts by sending an email to ***. Regards, Assupol Complaints Manager
Sanlam's reply01 Aug 2023, 14:59
Official
Good day, thank you for your review. We confirm that policy number AL*** was cancelled on 26 July 2023. Please send us a recent, clear copy of your bank statement and ID document to us at *** to arrange a refund. If another premium is deducted end of August, it will also be refunded at the end of August. We may not have been time to cancel the policy to prevent your pay office from deducting a last premium. Please let us know if the August premium deducts by sending an email to ***. Regards, Assupol Complaints Manager
LM
Lucky M's updateReviewer Update
14 Aug 2023, 13:15The email address is not visible
LM
Lucky M's update14 Aug 2023, 13:15
Reviewer Update
The email address is not visible
Sanlam's replyOfficial
15 Aug 2023, 06:30Thank you, we will send the information to your direct e-mail.
Sanlam's reply15 Aug 2023, 06:30
Official
Thank you, we will send the information to your direct e-mail.