RS
Rivoningo S

1 reviews | Active since Feb 2017

07 Jul 2017, 11:32

Policy Cancellation

<p>I requested for my Sanlam policy to be cancelled in May 2017, I have been given many reference numbers but very limited information on whether or not my request has been actioned. two months after my request was submitted, Sanlam still debits my account.</p>

0
Replies (10)
Sanlam
Sanlam's reply07 Jul 2017, 11:38
Official

We acknowledge your posting, and will be in contact with you regarding additional information we need to be able to assist. You can also respond to this acknowledgement by providing your ID and or policy number.

Regards

Client Relations

RS
Rivoningo S's update07 Jul 2017, 11:46
Reviewer Update

Please refer to service request number ********** 582 for my dedtailed request

Sanlam
Sanlam's reply07 Jul 2017, 11:52
Official

Good day

Thank you for your post we will email you directly .

Thank you and Regards

Client Relations

RS
Rivoningo S's update17 Jul 2017, 09:12
Reviewer Update

I am still waiting for this "direct email"

Sanlam
Sanlam's reply17 Jul 2017, 09:33
Official

Good day

Thank you for your post we will respond to you shortly.

Thank you and Regards,

Client Relations

Sanlam
Sanlam's reply17 Jul 2017, 10:00
Official

We have resend the email sent to you on 7 July 2017. Could you please respond to it?

Thank you and Regards,
Client Relations

RS
Rivoningo S's update17 Jul 2017, 10:05
Reviewer Update

I re-responded to that on the 7th. I already gave the information requested on the 19th of May.

Sanlam
Sanlam's reply18 Jul 2017, 10:43
Official

Good day

Thank you for providing us with the emails . We have been informed that Sanlam Sky could not get hold of you telephonically. They confirmed that an email was sent with the procedure to cancelling a policy.

Thank you and Regards,

Client Relations

RS
Rivoningo S's update18 Jul 2017, 12:55
Reviewer Update

Good day,

Sanlam sky called this morning, I have submitted the required form and supporting documents as required for the cancellation.

Sanlam
Sanlam's reply18 Jul 2017, 13:41
Official

Thank you for your post we take note of your comment.

Regards

Client Relations