Policy canceled unknowingly and new policy opened without understanding

My mother has been a client for many years with Sanlam but this particular incident made her felt like she is being used by someone to get a commission.

On 17 July 2023 a consultant named. Aluwani from Sanlam in Thohoyandou branch Limpopo Province came to her work place Kokwane Primary School Nzhelele Limpopo Province.

She mentioned that her policy number SG***8 has been cancelled and it's inactive. She asked her why and by whom but she was not giving her an answer. This policy was canceled without her knowledge and consent. Please reinstate her policy to what it was with no waivers.

She further insisted and persuaded her to open two new policies of which they were not fully explained to her at that time and the consultant was in a hurry. Policy number DS***1 and DS***9 were opened without her full understanding. She doesn't want these policies and she wants them canceled and stoped .

Your assistance in this matter is greatly appreciated.