POLICY CANCELATION

I have been trying to cancel my policies with sanlam and I'm being taken from pillar to post , I've sent emails tried calling they've been transferung me from one person to another, now the last person i spoke said he does not seem to see my details on their system and then the call went silent this is worst service ever it makes me wonder should one decide yo continue with the services this is how a person is going regarding claims, I'm really disappointed with tbe service sanlam is giving us