DB
Dineo B
1 reviews | Active since Oct 2021
22 Oct 2021, 10:57
Please stick to your SLA or try to communicate to your clients if there is any delay.
The department that is dealing with absa employee benefits their service it's very poor. Today i tried to call them even waited for 8 minutes no one answered the phone. They don't acknowledge the clients with the status of their claims, it really shows that they don't care about their clients. Today I tried to send an email to a person directly. dealing with my claim no feedback.
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Sanlam's replyOfficial
22 Oct 2021, 11:10Dear Dineo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations
Sanlam's reply22 Oct 2021, 11:10
Official
Dear Dineo
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations