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Thandeka Z

1 reviews | Active since Nov 2021

10 Dec 2021, 08:16

Please see my complaint

On the 07th of October 2021I went to Sanlam to cancel the policies that were taken without my consent. I submitted all the necessary documents but no respond from them no email or call nothing and it almost 2 months now.

0
Replies (8)
Sanlam
Sanlam's reply10 Dec 2021, 08:32
Official
 Dear Thandeka

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations 
TZ
Thandeka Z's update10 Dec 2021, 09:44
Reviewer Update
Sanlam I don't want feedback I want all my premiums that were deducted without my consent from March R298 up until November and R380 from October. I don't want stories I want my refund please.
Sanlam
Sanlam's reply10 Dec 2021, 11:02
Official
Dear Thandeka

Our team is investigating and they will be in touch with you. 

Regards
Sanlam Client Relations
TZ
Thandeka Z's update10 Dec 2021, 15:17
Reviewer Update
You been investigating for 2 months now but when you take my money you didn't investigate. Please refund me O don't need any stories am sick and tired of you.
TZ
Thandeka Z's update17 Dec 2021, 15:29
Reviewer Update
Sanlam please let me know what is happening with my refund it been more than 2 months no feedback from you.
Sanlam
Sanlam's reply17 Dec 2021, 15:59
Official
Dear Thandeka

We understand the frustration.  Investigations of such nature can take long as your allegations border on alleged *****.  We therefore request your patience.  We have requested the relevant department to engage with you.

Regards
Sanlam Client Relations
TZ
Thandeka Z's update17 Dec 2021, 18:03
Reviewer Update
Why you reply in private?
Sanlam
Sanlam's reply20 Dec 2021, 12:32
Official
Dear Thandeka 

We were informed that our consultant called you to discuss the progress of payment. 

Kind regards 
Sanlam Client Relations