TK
Thulani K
1 reviews | Active since Jul 2023
21 Feb 2024, 23:09
Please pay my refund immediately
I open a Tax free savings account in late 2023. I canceled the TFS account because I encountered some financial difficulties and couldn't afford the monthly contribution of R1000. I thought it was closed. I opened a new TFS account with Sanlam again in January 2024 for monthly contribution of R1500 and the contribution will start end of February. I noticed there was a deduction of R1000 on the 29th of January 2024. I requested for a refund on the 9th of Feb and I have not received any refund from them except for emails that acknowledge my request for refund. I want my money ASAP
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
22 Feb 2024, 07:22Good morning Thulani
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply22 Feb 2024, 07:22
Official
Good morning Thulani
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
22 Feb 2024, 10:33Hello Thulani
We have received feedback that the responsible department has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the responsible department has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply22 Feb 2024, 10:33
Official
Hello Thulani
We have received feedback that the responsible department has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that the responsible department has been in touch with you.
Regards
Sanlam Client Care
TK
Thulani K's updateReviewer Update
23 Feb 2024, 15:23Someone from complaints department contacted me yesterday morning to inform me that my issue will be resolved and a refund has been processed. I contacted Sanlam this morning and they informed me that according to the system refund has been paid to my bank. I contacted my bank and was advised that there's no payment received from Sanlam and pending payment from Sanlam
TK
Thulani K's update23 Feb 2024, 15:23
Reviewer Update
Someone from complaints department contacted me yesterday morning to inform me that my issue will be resolved and a refund has been processed. I contacted Sanlam this morning and they informed me that according to the system refund has been paid to my bank. I contacted my bank and was advised that there's no payment received from Sanlam and pending payment from Sanlam
Sanlam's replyOfficial
23 Feb 2024, 15:39Hello Thulani
Thank you for your message.
We have relayed it to the consultant who has been assisting you.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to the consultant who has been assisting you.
Regards
Sanlam Client Care
Sanlam's reply23 Feb 2024, 15:39
Official
Hello Thulani
Thank you for your message.
We have relayed it to the consultant who has been assisting you.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to the consultant who has been assisting you.
Regards
Sanlam Client Care
TK
Thulani K's updateReviewer Update
23 Feb 2024, 15:49I emailed Edwill from complaints this morning and he hasn't responded to my email until now. I just want my money ASAP
TK
Thulani K's update23 Feb 2024, 15:49
Reviewer Update
I emailed Edwill from complaints this morning and he hasn't responded to my email until now. I just want my money ASAP
Sanlam's replyOfficial
23 Feb 2024, 16:04We have informed the consultant to respond to your email or call you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply23 Feb 2024, 16:04
Official
We have informed the consultant to respond to your email or call you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care