Please pay my On Call plus benefit.

<div>Hello Assupol. My rating for your service is 5stars, i will tell you why i am holding the one star. I submitted a death claim two weeks ago at a walk in branch that i won't mention. The consultants there were very helpful and sympathetic. The claim was paid within 24hours. My cover has an on call plus benefit. I am still waiting for the payout of the transport costs as the burial was in another Province and proof of costs were submitted. How much longer should i wait for the transport payout?</div>