Please dont try and solve anything via Buyisiwe Mazibuko

I have tried to make a change to my existing policy (merely removing a dependent) for 4 weeks now and have not been able to do so as Im not able to complete a form. Why cant this be done telephonically? We are in a digital age where a recording serves as confirmation! Ive been sending questions (via mail) to Buyisiwe Mazibuko which she does not answer properly and even dont respond. Ive never experienced such poor service - asking for persal numbers and not being clear on scheme and member group numbers. Yesterday I advised that I will cancel - in frustration to just get a little better service - and what was the response form her - one word. Noted. Is this how you retain clients thats been with you for years? Im shocked!!!!