SR
Shaylin R

1 reviews | Active since Sept 2018

10 Sept 2018, 16:40

?PLEASE DO NOT GET SANLAM GAP COVER ?

?PLEASE DO NOT GET SANLAM GAP COVER ?

I have being with sanlam for sometime and the reason for gap cover is for the unwanted BILLS right?

When signing up it was fast and easy but here comes the problems?

•Never received a welcome email •Never received a membership number •Being advised that there is NO WAITING PERIOD •Never received any email from sanlam in regards to a price increase from R198 to R252 •Call sanlam gap cover so many times asking them have they received my claim of R6500 which my wife and I lost our unborn and they rep**** saying, it's being rejected due to the fact it's a PREEXISTING condition •No customer services at all •No customer satisfaction •Call up last week Friday spoke to a manger named Clifford Bell and explained him everything I have being through with them... ?PROMBLEMS AGAIN? All the time I have being calling sanlam up the sales/customer services never added my claim through said by the manager Clifford he thereafter sent me out claims form fill it sent it back to them only to find out they have rejected it due to the fact of a PREEXISTING condition what the hell I have advised that I'm covered and there is no waiting period for gap cover unless if it's a existing condition And believe it I have two more claim I think it's not going to be sorted out so I'm going to cancel my service with them

Kind regards Mr S Ramkissoon

0
Replies (1)
Sanlam
Sanlam's reply11 Sept 2018, 07:24
Official

Good morning,

We acknowledge receipt of your complaint and will refer it to the relevant department for urgent handling.

Kind regards

Client Relations