1 reviews | Active since Dec 2013
Please consider other companies than Sanlam
Sanlam is severely *********** when it comes to client service. There is a severe lack of communication as well as conflicting communication. No clear answers are provided - I constantly receive messages stating "please follow up within 3-5 days" when I follow up, there is still no feedback. I have been struggling with Sanlam since October 2024 with my claim. The document submission division is also completely disfunctional. I had to submit the same documentation numerous times and every week there is a different document that I have to complete. My emails are also ignored. The WhatsApp function also does not work since the agents cannot provide any answers on any queries. They have no idea what is going on.
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your ID number and policy/membership number.
On receipt of this information, we will arrange for assistance from the responsible team.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
Please send us a private reply with your ID number and policy/membership number.
On receipt of this information, we will arrange for assistance from the responsible team.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care