LM
LUCKY M

1 reviews | Active since Jan 2015

22 Jun 2019, 10:39

PlEASE CALL ME OR REPLY TO MY EMAIL ASSUPOL

Good day all at Assupol

I am very angry and disturbed by poor call Centre for the past 3 weeks I called your number only to hold on line for more than 30 minutes with no answer. On the 19th of June I decided to write and email believing I will get I quick response up until today I haven't receive one. I am wondering in the event of my funeral if a big company like Assupol cant help me will my family ever be assisted or is just an ad on TV with no service. If the companies has grown the hire more consultant so we can all be serviced .I AM ANGRY SEE BELOW MY PAST EMAIL.

Good day all

Please be advised that my monthly income has been changed from month end to 15th of every month since I am permanently employed. This means I got paid on 15th of June 2019 and the next pay will be on 15th of July going forward. I will be happy if all my debit orders could be changed to this new date. For June month what can be done if I can arrange special debit or deposit or it will be ok if the premiums will be debited on the 15th of July please advise. I have been trying to contact you for the past 2 weeks on *** but it takes more than ten minutes never spoken to the agent. Your urgent response will be highly appreciated. Please take note account number is still the same.

0
Replies (1)
Sanlam
Sanlam's reply24 Jun 2019, 09:46
Official
 Dear Lucky,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly. 

We are really sorry that you feel our service has not been up to standard with regards to the calls you made and email sent. 

Our further communication with you will be by direct e-mail or phone. 

For your convenience, please note our dedicated complaint channels: *** / ***. Proudly serving. 

Assupol Complaints Team