Plan Number ***X6

GOOD DAY

DESPITE NUMEROUS REQUESTS TO BE KEPT UP TO DATE REGARDING THE STATUS OF THIS CLAIM, I STILL DON'T KNOW WHAT'S GOING ON.

THE CLAIM FORMS (COMPLETE!) WERE SUBMITTED MORE THAN A MONTH AGO. I'VE OFFERED TO PUT YOU IN TOUCH WITH THE RIGHT PEOPLE TO GET THIS SORTED AS SOON AS POSSIBLE. MATTHEW SYSTER SAID HE WAS PUT ON THE CASE TO SPEED THINGS ALONG YET I CAN'T REMEMBER WHEN LAST I HEARD FROM HIM.

BECAUSE OF YOUR DELAYS, MY BANK ACCOUNT IS EMPTY, MY DEBIT ORDERS ARE BOUNCING AND WORST OF ALL I CANNOT AFFORD ANY TREATMENT - SO SANLAM IS RESPONSIBLE FOR MY HEALTH NOT IMPROVING.

CAN YOU PLLLLLEEEEEAAAAAASSSSEEEEEEE JUST DO YOUR JOB AND GET THIS FINALIZED AND KEEP ME UP TO DATE!!!!!!!!!!

I DON'T UNDERSTAND HOW IT'S POSSIBLE THAT SANLAM IS SO EXTREMELY INEFFECTIVE - YOU'RE SUPPOSED TO BE ONE OF THE SHORT TERM INSURANCE LEADERS IN THE MARKET.

SO I'M ASKING YOU AGAIN - IS THERE ANYTHING ELSE I CAN DO TO ASSIST YOU?!!!

IS IT SOOOOOOO IMPOSSIBLY HARD TO CONTACT ME AND KEEP ME POSTED?

THIS REALLY IS UNACCEPTABLE.

STEFAN VAN AS ***