pillar to post

My mom had a policy with assupol it had what the call a care benefit where i was supposed to receive R570 for 5 months after her death which i only received once when i can i am being sent from pillar to post some guy called and promised to get back to me and still i wait and there is a cleansing ceremony that needs to be done this why my mom took the benefit to start with so that we have to struggle now i have to deal with loosing and a be fighting with assupol as well it is downright unfair...