AM
Ashley M
1 reviews | Active since Mar 2015
04 Jan 2025, 10:31
Personal loan
I have app**** for a personal loan on the 28th of December and have approved the debi check as well as submitted all documents. I have followed up numerous times and they keep saying it is with the underwriters. And it will take up to 48hrs, its been way past 48hrs and no feedback received? Not sure if i wasn’t given the correct turn around time but they phoned me 8 times a day when i was just thinking of applying for a loan, and now radio silence?
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Replies (2)
Sanlam's replyOfficial
04 Jan 2025, 10:39Good day Ashley
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply04 Jan 2025, 10:39
Official
Good day Ashley
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Jan 2025, 18:12Good day Ashley
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply07 Jan 2025, 18:12
Official
Good day Ashley
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care