People Matter!

Item: Sanlam
Rating: 1
Author: Barry H

I have tried to process a retirement claim for my client. It has been more than 2 months with little to no feedback. Apparently they paid the benefit over last week but have not provided a proof of payment. My client has been without an income since his retirement in December and Sanlam shows no urgency in resolving this case. What we have received is std responses about SLA's even though they have exceeded there own SLA. Incorrect information has been sent to us. My client is desperate!

Helpful (0)

Replies (4)

Sanlam's replyOfficial

13 Mar 2025, 11:03

Good day Barry

Thank you for reaching out to us.

Please confirm your client's ID number and names privately.

On receipt of this information, we will escalate the matter for assistance.

Kindly note that we will use the information you provide only to assist you with this matter.

Regards
Sanlam Client Care

Sanlam's reply13 Mar 2025, 11:03

Official

Sanlam's replyOfficial

13 Mar 2025, 11:35

Hello Barry

Thank you for providing us with the information. We have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's reply13 Mar 2025, 11:35

Official

Hello Barry

Thank you for providing us with the information. We have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's replyOfficial

13 Mar 2025, 11:49

Hello again, Barry

We have relayed the message to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply13 Mar 2025, 11:49

Official

Hello again, Barry

We have relayed the message to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's replyOfficial

17 Mar 2025, 10:13

Good morning Barry

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care

Sanlam's reply17 Mar 2025, 10:13

Official

Good morning Barry

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care