Pension withdrawal not being attended to timeously

My pension claim was submitted. Its supposed to take 10 working days. its now day 9 and my tax directive hasnt even been submitted to SARS. I have bills that I need to pay and the delay is really going to cause a lot of problems on my part. The employees are really too relaxed and chilled and dont understand how their delays cause problems on our end. When we sign up with you we get promised good turnaround times, but when were supposed to get the service its like we are asking you guys for a loan. Nooooo hey