Pension withdrawal

I am writing this with shame as I was expecting all good reviews when I read the reviews I felt defeated. I was called by Sanlam agent sometimes in March to say my pension will be in my banks within six weeks till only to find that they said they did not receive my withdrawal forms. But I am asking myself the first agent who called to say they have received my applications what was she talking about. I have went back to my HR to fill in the forms I am hoping this Tim I will get feedback. We are leaving in financial strain in South Africa. We really don't needs all this hassle when we have to get our hard earned money and to top it off get rude agents on the call when we inquire.

Hope to hear from you.