Pension withdrawal complaint

I have been trying to get my benefits paid out for my Absa pension fund. It’s been weeks of being given different stories. It’s been 10 week since my last day at work and now I have to make plans to pay my debit orders whilst I have money stuck with them. The correct paper work was submitted in February already. This is really such an inconvenience. Something is very wrong there. How do they not have a way to keep track of received applications? First time I called the person just gave me some random date the following week saying I will receive my payout. That time passed and when I called again I was told nothing had been actioned with regards to my claim. I have felt with numerous people who seem to enjoy giving out random dates without actually knowing what they’re talking about.