Pension payout, unnecessary delays.

I cashed in on my pension seven weeks ago. I was told that it would take eight weeks. I only cashed in because of emergency financial needs and my taxes are up to date as confirmed by SARS a month ago. I cannot go through their call Centre on a normal call. Why does it have to take eight weeks for payment if my tax matters are up to date? I requested for a call back yesterday and one one bothered to call. My friend's wife's pension with another provider took only four weeks. In my opinion Sanlam seem to be out smarted by its competitors when it comes to paying out and settling claims.