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Tess C

1 reviews | Active since Apr 2017

07 Jan 2025, 10:06

Pension payout

This is the worse experience I ever received from a company.

No one is responding to my emails and on WhatsApp it takes almost an hour for an agent to respond.

0
Replies (12)
Sanlam
Sanlam's reply07 Jan 2025, 10:17
Official
Good morning Tess

We are sorry to hear about your poor service experience and have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care
TC
Tess C's update07 Jan 2025, 13:04
Reviewer Update
I am still waiting for an agent to speak to me on your WhatsApp line.

I got a message at 9:55 that I’m being transferred to an agent and still nothing.

This is beyond pathetic service. What is happening at your offices?
Sanlam
Sanlam's reply07 Jan 2025, 13:18
Official
Hello Tess

Please be assured that Sanlam Corporate will be in touch with you.

They handle all escalations urgently, but in the order that they receive it.

Regards
Sanlam Client Care
TC
Tess C's update08 Jan 2025, 08:36
Reviewer Update
Can someone tell me why is your service so poor.
Look at this poor service Sanlam offers their clients.
image.png 748.47 KB
Sanlam
Sanlam's reply08 Jan 2025, 10:14
Official
Good morning Tess

Sanlam Corporate has confirmed that they are busy looking into the matter and that they will be in touch with you.

Kindly note that we are not able to view the image you have posted.

Regards
Sanlam Client Care
TC
Tess C's update09 Jan 2025, 10:15
Reviewer Update
Poor service is still a good way of describing you. You guys are worse than Eskom.

I am still waiting for feedback or someone to call me. Why is it so hard just to pay out my money invested with you guys?

It seems easy to take our money but hard to pay it back. All your self help services are useless as one can’t even follow up on who far the process is

TC
Tess C's update09 Jan 2025, 10:16
Reviewer Update
All you get is automated responses with no proper feedback
Sanlam
Sanlam's reply09 Jan 2025, 10:25
Official
Good morning Tess

We have again followed up with Sanlam Corporate and requested them to reach out to you urgently.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply09 Jan 2025, 18:25
Official
Good day Tess

The relevant team tried to call you today but were not able to reach you.  They have sent you an email.  Please correspond with them directly for assistance.

Regards
Sanlam Client Care
TC
Tess C's update10 Jan 2025, 09:21
Reviewer Update
I am still waiting for Masego Maluleka to call me back.

She was suppose to call me back at 9am today. With no call back
Sanlam
Sanlam's reply10 Jan 2025, 09:34
Official
Hello Tess

We have followed up with Masego.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Jan 2025, 09:54
Official
Hello Tess

We have received feedback that Masego has been in touch with you.

Regards
Sanlam Client Care