Pension Fund Withdrawal Delay and lack of communication

I am extremely disappointed with the service I have received from Sanlam. My employer submitted my withdrawal claim on January 13, 2025, and as of today, February 20, 2025, I have yet to receive any payout.

Despite my efforts to reach out to Sanlam Corporate via WhatsApp, I have repeatedly been informed that my claim is still pending review by a supervisor. It has now been over a month, and the lack of progress is incredibly frustrating.

Today, I was told that my matter has been escalated to a senior team member, but I am still waiting for any form of contact or, more importantly, the payment I am owed.

This experience has been nothing short of disappointing, and I hope that Sanlam can improve their communication and efficiency moving forward.