NA
Nazley A
1 reviews | Active since Mar 2022
07 Mar 2022, 13:22
Pension fund withdrawal claim
Good day, I would just like to know how long does a proveidne fund take to payout? As per your website it's states claims are paid out within4.5 working days. I phoned on Friday 4th March and was told it has been sent to financial to be paid, today Monday 7th again I was told it was sent to finanace for payment and that the supervisor needs to sign it off. So if this is the correct information then surely it should have been signed off for payme t of Friday already. Can someone please revert back to me with correct information.
Thank you, Kind regards, Nazley
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
07 Mar 2022, 13:39Dear Nazley
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply07 Mar 2022, 13:39
Official
Dear Nazley
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
07 Mar 2022, 15:45Dear Nazley
Thank you for your details. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
Thank you for your details. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
Sanlam's reply07 Mar 2022, 15:45
Official
Dear Nazley
Thank you for your details. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
Thank you for your details. We have escalated your matter to the relevant department for further handling.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
08 Mar 2022, 09:37Good morning, Nazley
We are following up with the responsible team and will request that they be in touch with you urgently.
Regards
Sanlam Client Relations
We are following up with the responsible team and will request that they be in touch with you urgently.
Regards
Sanlam Client Relations
Sanlam's reply08 Mar 2022, 09:37
Official
Good morning, Nazley
We are following up with the responsible team and will request that they be in touch with you urgently.
Regards
Sanlam Client Relations
We are following up with the responsible team and will request that they be in touch with you urgently.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
08 Mar 2022, 11:26Dear Nazley
We need to escalate your enquiry to the team as we do not have access to client records for security purposes.
Regards
Sanlam Client Relations
We need to escalate your enquiry to the team as we do not have access to client records for security purposes.
Regards
Sanlam Client Relations
Sanlam's reply08 Mar 2022, 11:26
Official
Dear Nazley
We need to escalate your enquiry to the team as we do not have access to client records for security purposes.
Regards
Sanlam Client Relations
We need to escalate your enquiry to the team as we do not have access to client records for security purposes.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
10 Mar 2022, 15:27Good day Nazley
We have been informed that the responsible team will keep you updated on the progress of your payment.
Regards
Client Relations
We have been informed that the responsible team will keep you updated on the progress of your payment.
Regards
Client Relations
Sanlam's reply10 Mar 2022, 15:27
Official
Good day Nazley
We have been informed that the responsible team will keep you updated on the progress of your payment.
Regards
Client Relations
We have been informed that the responsible team will keep you updated on the progress of your payment.
Regards
Client Relations