Pension fund withdrawal benefits not being payed out.

Item: Sanlam
Rating: 1
Author: Kgotso P

On the 28 May 2021 I submitted all the necessary documents need from me and I was promised that my withdrawal will be paid out in 6 weeks maximum, 6 weeks came and passed without nothing in my account.

For the past 2 weeks the agent Mbuso Mabena has been saying my money will be deposited in my account and nothing as yet.

Covid - 19 is already making our lives difficult now I have to worry about Salman as well my accounts they have been handed over to debt collector's cause i haven't been keeping my word telling them I'll settle my accounts as soon as I get my money's.

My life is falling apart and my family is starting to loose hope from my empty promises.

Helpful (0)

Replies (3)

Kgotso P's updateReviewer Update

03 Jul 2021, 01:05

Please note that the agent name is Bongani Mabena not Mbuso apologies for that.

Kgotso P's update03 Jul 2021, 01:05

Reviewer Update

Please note that the agent name is Bongani Mabena not Mbuso apologies for that.

Sanlam's replyOfficial

03 Jul 2021, 06:18

Dear Kgotso

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply03 Jul 2021, 06:18

Official

Dear Kgotso

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

05 Jul 2021, 10:41

Dear Kgotso

Please also provide your ID number in the private field.

Kind regards,
Sanlam Client Relations

Sanlam's reply05 Jul 2021, 10:41

Official

Dear Kgotso

Please also provide your ID number in the private field.

Kind regards,
Sanlam Client Relations