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Tsakani M

1 reviews | Active since Mar 2023

04 Mar 2023, 12:59

Pension fund withdrawal

Good day .

It’s been 8 weeks of calling your call centre and my pension fund is not being processed , they keep telling me to call back the next day to check process and progress ,

8 weeks of begging for my money , the service is poor and devastating and I don’t believe Sanlam is treating me like this , devastating,

I don’t know what else to do , disappointed

Tsakani mohale

0
Replies (4)
Sanlam
Sanlam's reply06 Mar 2023, 09:24
Official
Good day Tsakani  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate. 
 
 Regards
 Sanlam Client Care 
TM
Tsakani M's update06 Mar 2023, 09:26
Reviewer Update
Good day .

Thank you , will be waiting patiently for response and feedback .

Kind regards ,
Sanlam
Sanlam's reply06 Mar 2023, 12:08
Official
We have received confirmation that you have been contacted. Sanlam Corporate will provide you with further feedback.  

Regards
Sanlam Client Care 
TM
Tsakani M's update06 Mar 2023, 12:32
Reviewer Update
Good day

I have been contacted and waiting for feedback concerning the matter and they said they will get back to me in 48 hours . I’m crossing fingers for help to come through .

Kind regards .